Shipping & Returns
Shipping
- Carrier: All orders ship via USPS Ground Advantage.
- Processing Time: Orders are typically packed and shipped within 1-3 business days.
- Tracking: Once shipped, you’ll receive a tracking number so you can follow your package’s journey.
- Rates: Shipping costs are calculated at checkout based on USPS rates.
- Coverage: We currently ship within the United States.
Free Shipping
- Orders over $35 qualify for free USPS Ground Advantage shipping.
- This option will appear automatically at checkout when your cart total meets the threshold.
Returns
- Eligibility: Returns are accepted within 30 days of delivery of unused items in original condition.
- Process: Contact us through the Returns Form before sending anything back.
- Refunds: Once your return is received and inspected, refunds are issued to you original payment method.
- Custom Work: Because custom projects are made to order, they are non-returnable unless defective.
Exchanges
- If you received the wrong item or a defective product, we’ll cover the return shipping and send a replacement at no cost.
Workshop Philosophy
We believe in clear communication and craftsmanship. Shipping and returns are handled with the same care we put into making our products – straightforward, reliable, and customer-focused.